Cancellations

Class Passes, Including Memberships
  • Once a membership has been started, cancelation is not possible. No refunds will be granted. This applies to all memberships, one year in length or shorter.
Teacher Training Programmes (Pilates)

This Student Enrollment Guide is for students who are about to commence studies with the Lotus Teacher Training Programme (currently offered in Pilates).

The following terms and conditions constitute the entire agreement between you and Lotus for the provision of your course. You will be deemed to have read and accepted this agreement by filling in and registering your enrollment form.

The Student Enrollment Guide constitutes the entire agreement between Lotus and the enrolled student.

YOUR OBLIGATIONS UNDER THIS AGREEMENT 
By signing up for the Lotus Teacher Training Course, you:
A: Acknowledge and accept all terms and conditions as contained in this Student Enrollment Guide and agree to comply with all Lotus policies and procedures including compliance with all entry requirements, terms and conditions of enrollment and the Student Code of Conduct.

B. Confirm that all information provided at the time of enrollment was accurate and complete, including all personal details, contact details and anything that may impact on your ability to complete the course such as any physical restrictions, a disabilities, injuries, medical conditions and individual learning support needs.

C. Agree to pay all fees associated with your course in accordance with the agreed payment terms and methods, even in the event of a change of personal circumstances.

D. Acknowledge that no warranties, except those by provided by law, are given by Lotus in respect to your enrollment.

e. Recognise that any activity that you undertake whilst participating in this training program may result in significant physical exertion and participation in these activities may pose a risk to your health.  You agree that if you believe there is a risk to your health by participating in any activities within this training program, you are obliged to inform Lotus immediately and refrain from participating in the activity/s.  You acknowledge that it is your responsibility to disclose all medical information that may affect your participation in any activities within this training program.

F. Agree to provide a written medical clearance by a qualified medical practitioner (at your own cost) if requested by Lotus.

G. Agree it is your responsibility to provide correct and up to date contact information and inform Lotus in writing within seven (7) days of any corrections or changes to your personal details including name, residential or postal address, email address, phone numbers.

I. Acknowledge that certificates and/or statements of attainment will not be issued until payment of full course fees and all exams have been passed.

J. acknowledge that strict time frames for completion of your course apply and all components of the course must be completed before your enrollment expires. Once your enrollment has been processed, you are unable to request that your course be put on hold.  Extensions will only be offered at the discretion of Lotus.

K. Agree that Lotus may make changes to your course (including changes to learning and assessment documents, trainers and course materials) due to continuous improvement activities without advance notice and without penalty; Lotus may make changes to the website and this Student Enrollment Guide as required from time to time without notice and without penalty; Lotus may also make changes to other fees and charges as required from time to time without notice and without penalty. (If you are already a student with Lotus, any fee changes will not apply).

l. Acknowledge that if you do not make an agreed payment when due, then Lotus has no further obligation to provide you with further training and/or assessment including the marking of assessment and issuing of certificates past the date of the last payment received until course payments are up to date. If arrears to course fees are not paid within 7 days of request, Lotus may withdraw/suspend and/or terminate your enrollment.

M. Acknowledge that any written materials, training materials, textbooks, instructional activities and/or equipment is protected by Intellectual Property legislation and must not be copied, shared or re-sold for the use of others.

N. Acknowledge that this course requires you to have the ability to participate in exercise and physical activities.  You also acknowledge that this course also requires you to possess a basic level of skills in English language, reading, writing, learning, oral communication and numeracy.

O. Travel to and from Lotus hosting sites will be at the learners’ own expense.

P. Acknowledge that you will be required to arrange at your own expense, all entry requirements of the course including access to an approved classical Pilates studio, as outlined in the Lotus welcome package. Whilst Lotus will assist learners as much as possible, access to a suitable classical Pilates studio/s, it cannot be guaranteed in your location and travel at your own expense may be required.

Q. Acknowledge that you will be required to provide Lotus with a current First Aid and CPR certificate by the completion of your training.  This is to be undertaken at the learners’ own expense.

S. Acknowledge that Lotus regularly undertakes continuous improvement activities which may change the structure and/or delivery of courses at any time without notice and without penalty (that is without a reduction in course fees and/or a refund of course fees or any other penalty), including studio locations, course materials and offerings.

LOTUS OBLIGATIONS UNDER THIS AGREEMENT
Subject to the payment of course fees as per the agreed payment terms and the completion of your course within the outlined time frame, Lotus agrees to:

A: Provide you with access to training and assessment activities seminars, on hands training and group lessons.

B: On successful completion of all components of the course and the full payment of course fees, Lotus will issue you appropriate certification for your course, usually within 21 days of Lotus deeming you eligible for certification.

C: Lotus may make changes to your course (including changes to learning and assessment documents and course materials) due to ongoing internal continuous improvement activities.  The Students are expected to complete all requirements of their enrolled course prior to their enrollment expiry.

D: If you have entered into a payment plan to pay the costs of the course, and then default on the payment plan at any stage, your enrollment will result in any or all of the following until the full payment of course fees:

  • suspension/withdrawn from attending or participating in your course
  • exclusion from learning and/or assessment activities
  • withholding of Statement of Attainments and Certificates
  • termination of enrollment in your course

There will be no further obligation on Lotus to provide you with further training and/or assessment including the marking of assessment past the date of the payment default.

E: If you do not apply for an extension in writing prior to the expiry of your course, there will be no further obligation on Lotus to provide you with further training and/or assessment including the marking of assessment past the date of the expiry of your course.

All relevant fees including fees that must be paid to according to the payment terms and conditions including deposits and refunds.

COMMITMENT
On registering for this course you confirm that you have read and understood the commitment of time required to complete the course. It is the students’ responsibility to ensure the course hours fit into their schedule and life commitments.

Course fees DO NOT include: (ALL) Required reading materials for reading and writing assignments; testing, coaching hours for logbook completion with a mentor, personal extras (sundries, travel and accommodation), travel costs to the studio, DVD’s, coaching or mentoring and any assessment re-sit fee.

Course fees include:  Seminars, morning and afternoon refreshments during seminars course, training manuals, written exams, Mentoring and support, a location to do your observation, self-mastery practice and apprentice teaching.

REGISTRATION: registration is limited to between 4 – 10 participants depending on location and studio size. Registration received for a course that has reached full capacity will not be processed and you will be contacted. Courses will only go ahead with a minimum of 4 participants.

Use of facilities: You understand that you will attend the Lotus course, use the facilities and equipment at your own risk. At registration you confirm that all medical conditions and injuries, both past and present have been disclosed and where required have obtained clearance from your general practitioner.

Course times: Times may vary depending on material being covered and studio availability.

Where there are any changes to agreed services, Lotus endeavours to advise the learner as soon as practicable, including change of studio location, change of teacher trainer, mentor and in relation to any new third-party arrangements or a change in ownership or changes to existing third party arrangements.

COMMUNICATION WITH LOTUS
Students enrolled in a current course: The appropriate communication channel with Lotus is via business emails only. Lotus will endeavour to respond to students emails within 48 hours however responses may occur outside of this time frame, particularly for complex matters, marking of assessments, issuing of certification, and non-business periods such as weekends, public holidays, school holidays and Easter/Christmas/New Year breaks.

ENTRY REQUIREMENTS
The learner agrees that they are responsible for the following to successfully complete their chosen training product:

  • First Aid and CPR certificate (It is highly recommended that all student and teachers undertake a CPR course).
  • For the duration of enrollment, access to a classical Pilates studio, workplace or simulated environment
  • For duration of enrollment, access to up to 3 separate low risk volunteers that can role play as clients during training and assessment activities

PRE-EXERCISE SCREENING AND MEDICAL CLEARANCE
During your course, you may be asked to regularly undergo pre-exercise screening. The results will be used to reduce your risk of personal injury sustained through engaging in any activities within this education program.  You may be requested to provide a written medical clearance by a qualified medical practitioner (at your own cost) prior to participating in any activities within this education program.

REFUND / CANCELLATION POLICY 

When a refund/cancellation will be granted Courses cancelled in writing with 7 days or more notice prior to the start date of your course is eligible for a refund minus the ADMIN FEE.

Admin fee: $250

Course cancelled after commencement of Lotus courses is not accepted and no REFUND will be issued.

Cancellations due to special circumstances if you have registered for and / or started your course and need to cancel due to special circumstances, we will consider each application. Note proof of circumstances must be provided. These would include: debilitating injury / illness. It does not include personal reasons such as: weddings, work travel, holidays, personal relocation, change of mind or similar.

In the instance of a student requesting a refund within 30 hours prior commencement of the course, a full refund less an administration fee, will be granted subject to the request for a refund is made in writing to the student support email address and supported with proof of payment. In the case of students entering into agreed payment plans where the full course fees have not been paid prior to the request for cancellation/refund, the student will be required to pay the administration fee in full prior to the refund/cancellation request being granted.

A request for a refund made in any other way than in writing an email (such as text or voice message left after business hours) will not be considered, as this falls outside of our refund policy.

Transfer request:  Courses cannot be transferred to another year / intake. All courses must be completed within the stated timeline. If you are unable to attend a Seminar that is scheduled, it can be made up privately for an additional fee per hour. Note that all seminars must be completed in order.

When a refund won’t be granted;

  1. When a student requests to cancel their course after 30 days of enrollment.
  2. When a student requests to cancel their course because they have changed their mind about continuing with the course/s or progressing to the next stage of the enrolled course.
  3. When a student requests to cancel their course because their work circumstances have changed including a change of jobs, location or a change of work hours.
  4. When a student has a change of personal circumstances.

Where a student has entered into a payment plan for payment of course fees and cancels from the course after 30 days of enrollment, the student will be liable for all payments due under the agreed payment plan.

Time frames for completion of your enrolled course
There are strict time frames for the completion of your course as follows:

For full comprehensive training course needs to be completed within 24 months from commencement of the course.

Students must ensure that they progress through their enrolled course within the above time frames. Students are encouraged to contact their trainer to assist them with a study plan and set goals for tests, to progress through their enrolled course within the above time frames.

Dependent on the availability of extensions for any particular course, students may apply for an extension subject to payment of an extension fee PRIOR to the expiry of the time frame for completion.  All extension requests are approved at the absolute discretion of the instructor and are subject to a fee, regardless of the reason for the extension request, including for reason of medical issues.

Students who exceed the time frames for completion of their course will be cancelled without further notice. This period is currently set to 24 months. Students who have had their enrollment cancelled due to exceeding time frames for completion may apply to re-enroll at the discretion of the instructor, however re-enrollment will incur a fee of 50% of the course fees.

WITHDRAWAL / CANCELLATION POLICY  
You have 7 days from the time of enrollment to apply for a cancellation.  Approved cancellations will incur an admin fee of $250 and must be paid within 24 hours of notifying Lotus of the cancellation request. A phone call or text request for cancellation or withdrawal will not be granted.

Where a student has entered into a payment plan for payment of course fees and withdraws/cancels from the course after 24 hours from the date of the official enrollment form, the student will be liable for all payments due under the agreed payment plan.

Transfer of enrollments. Enrollments are not transferable in any instance.

Other fees and charges APEI charges additional fees for the following services: Private Sessions, replacement manuals, extra training workshops. Test fees: Basic, Intermediate and advanced.

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